BUSINESS MANAGEMENT - NO - THE MOST DIFFICULT WORD
This is the 25th of a series of newsletters published on Business Management and Management Skills. Not all topics will apply to your business, but each section will be beneficial to establish company goals and objectives. By reading and studying these newsletter articles, youre taking the first step in achieving your goals.
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When youre getting started in business, youll feel you must bid on every job that comes along. This is natural and its okay. This gives you plenty of opportunities to practice your estimating skills. However, if you provide your customers with a quality job at a fair price, youll become busy and will need to be selective of the jobs you bid on.
Dont say yes or maybe when you want to say no. Be assertive, not deceptive. Dont accept a job that wont let you recover your cost, or take on responsibility when you have no obligation. Resistance to sales efforts by others may not come easy, but dont let yourself be talked into doing anything that is contrary to your companys best interests. Say no and mean it!
Although it may be difficult at first, with practice youll find it easier to draw the line tactfully and protect your time. Said correctly, people usually respond well to a no. It requires clear, logical thinking. Dont be wishy-washy!
You can reduce your aggravation level by saying no to a situation
you cannot handle, or dont choose to handle. Be realistic when making a schedule. Consider what
youre actually able to do versus what you would like to do. There is nothing wrong with saying
no if you know that added responsibility will cause a serious problem with your schedule.
A survey suggested that if you were to say no, your answer would be correct 80 percent
of the time.
Mike Holts Comment: This newsletter article was extracted from Mike Holts Business Management and Management Skills Workbook. Watch for our next newsletter, and as always, we invite your comments and feedback. Send us your real-life experiences. We value your opinions and participation. Please respond to Barbara at email@example.com. And be sure to visit Mike Holts Website at www.mikeholt.com
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