Dear IDEAL Customer:
As part of IDEAL's commitment to quality, safety, and customer satisfaction, we want to advise you of a potentially unsafe condition when using certain IDEAL Voltage and Voltage/Continuity testers. Because of our concern for your safety and the reputation of these products, we are undertaking a voluntary recall on select models.
The units recalled are Tester Models 61-065, 61-066, 61-067, 61-076, 61-079, and 61-080 that were manufactured from mid November 1999 through mid May 2002. This DOES NOT affect any of these testers prior to November 1999 and after May 2002. No other IDEAL testers or meters are affected.
Description of the Problem: IDEAL has received reports of the solenoid coil shorting out at higher voltages without warning and blowing the faceplate off the unit. There have been two reports of users burned when using these units.
Date Code Format for Recalled Units – The following is how you find and interpret the date codes found on the product.
For Sycamore Manufactured Units – Recall Date Codes of 4799S through 1902S. These will be located on faceplate label of tester. The date code should be read as:
wwyyS – where
Example: 4799S means a product manufactured in the 47th week of 1999 in Sycamore
For Ajax, Ontario, Canada Manufactured Units – Recall Date Codes of 479I through 192I and Date Codes 01032 through 09052. These will be located under the plug in lead set. The date code should be read as:
wwyI – where
Example: 479I means a product manufactured in the 47th week of 1999 at IDEAL Canada
or ddmmy – where
Example: 01032 means a product manufactured on the 1st day of March 2002 at IDEAL Canada
1. If you have any of the above listed testers that fall between the applicable date codes, immediately discontinue use.
2. Call 1-877-557-8598 for more information
or click here to register and receive an RMA
before returning your tester via UPS Ground to:
Canadian customers please return to:
Once we have received your tester, a replacement unit will be sent to you immediately.
3. If you are not the primary user of these testers but know of anyone within your organization who does use these testers, please pass along this notice to them.
Should you have any additional questions, please contact our customer service center at 1-877-557-8598 (Mon – Fri 7am – 5pm CT) or email us at: firstname.lastname@example.org
We apologize for any inconvenience caused by this action and want to assure you that we maintain the highest commitment to providing you with quality products that meet all your expectations.
Copyright © 2003 Mike Holt Enterprises,Inc.